Job Description

Job Summary:

Drives minibus, van, or lightweight truck to transport clients, trainees, or company personnel by performing the following duties

Supervisory Responsibilities:

This job has no supervisory responsibilities

Duties/Responsibilities:

Customer Service

• Demonstrates positive customer service when performing the role of the Van Driver/Transporter, with residents, family members, facility staff and medical staff.
• Displays flexibility, team spirit, compassion, respect honesty, politeness and accountability when dealing with residents, family members and facility staff.
• Demonstrates an awareness of and sensitivity for residents' rights in all interfaces with residents and family members.
• Communicates effectively via open, straightforward communication, including use of listening skills and by accessing the appropriate chain of command.
• Seeks validation of knowledge base, quality, decision-making and skill level by actively questioning when necessary.
• Participates in interdisciplinary communication activities; actively listens and actively contributes.

Required Skills/Abilities

• Drives vehicle from individual or central loading area to social services or rehabilitation center, training location, job site, or other destination according to assigned schedule.

• Assists disabled passengers into and out of vehicle. Secures passengers' wheelchairs to restraining devices to stabilize wheelchairs during trip.
• Operates radio or similar device to communicate with base station or other vehicles to report disruption of service.
• Cleans and services vehicle with fuel, lubricants, and accessories.
• Keeps records of trips and behavior of passengers Supervisory Responsibilities

Safety and Security:

• Observes safety and security procedures.
• Determines appropriate action beyond guidelines.
• Reports potentially unsafe conditions.
• Uses equipment and materials property.

Attendance/Punctuality:

• Is consistently at work and on time.
• Ensures work responsibilities are covered when absent
• Arrives at meetings and appointments on time.

Dependability:

• Follows instructions, responds to management direction.
• Takes responsibility for own actions; Keeps commitments.
• Commits to long hours of work when necessary to reach goals.
• Completes tasks on time or notifies appropriate person with an alternate plan

Quality Improvement:

• Participate in Quality Improvement activities as assigned.

RESIDENT/PATIENT RIGHT:

• Understand, comply with and promote all rules and regulations regarding residents' rights.
• Promote positive relationships with residents, visitors, and regulators, to include presenting a professional appearance.
• Knock before entering a residents' room.
• Keep abreast of economic conditions/situations, and recommend to the Maintenance Supervisor adjustments in maintenance services that ensure the continued ability to provide service.

Education and Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos .
• Ability to write simple
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10'sand 100's .
• Ability to perform these operations using units of American money and weight measurement volume, and
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral
• Ability to deal with problems involving a few concrete variables in standardized
• Must have a valid driver's license and acceptable driving

Problem Solving:

• Identifies and resolves problems in a timely
• Gathers and analyzes information
• Develops alternative
• Wor1 well in group problem solving
• Uses reason even when dealing with emotional

Judgment:

• Displays willingness to make
• Exhibits sound and accurate
• Includes appropriate people in decision-making process .

Planning/Organizing:

• Prioritizes and plans wor1<
• Uses time efficiently .
• Plans for additional
• Sets goals and
• Organizes or schedules other people and their
• Develops realistic action

Professionalism:

• Approaches others in a tactful manner .
• Reacts well under
• Treats others with respect and consideration regardless of their status or position .
• Accepts responsibility for own
• Follows through on

Physical Requirements:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
• While performing the duties of this job , the employee is frequently required to stand; sit and talk or hear .
• The employee is occasionally required to walk and use hands to finger, handle, or
• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds .
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus .

WORK ENVIRONMENT:

• While performing the duties of this Job , the employee is frequently exposed to wet and/or humid
• The employee is occasionally exposed to moving mechanical
• The noise level in the work environment is usually

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