Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our clients websites via (Online chat software) and will be expected to provide exceptional customer support in realtime. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
Responsibilities
We require a motivated person who can engage in online conversations with site visitors and respond to any queries they might have
Customers will receive prompt and accurate service from the chosen candidate
The online chat specialist will perform a number of customer servicerelated tasks for the business and our clients while reporting to the online chat manager
Through the use of online chat software this person will engage regularly with visitors to our clients websites and be held accountable for providing topnotch service in realtime
They must to be able to manage several information demands coming in
This individual will be required to
The successful candidate will offer quick and accurate assistance to customers
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients
This person will interact daily with visitors on our clients websites via (Online chat software) and will be expected to provide exceptional customer support in realtime
Qualifications
We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website
Strong work ethic
with the ability to work well both independently and within the context of a larger teamoriented environment
PC keyboarding and internet experience needed
Strong communication and interpersonal skills including written and verbal
Upbeat positive attitude and professional demeanor
Articulate and well accustomed to a clientfacing role
Proficient written and verbal communication skills in English;
Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat positive kind empathetic personality
This position is also a remote position in which you will be working from home
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