Job Description

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit

Samsung SDS America is looking for an expert in freight forwarding sales in logistics. This role requires significant interaction with clients to sell our freight forwarding services while building relationships with customers.

As a Logistics Parts Coordinator, you will play a pivotal role in managing the efficient operation of the Parts Warehouse, ensuring timely receipt and delivery of goods, optimizing warehouse processes, and maintaining inventory accuracy. Collaborating with various internal stakeholders and third-party logistics providers (3PL), you will lead implementation projects, oversee daily operations, and drive continuous improvement initiatives.

To learn more about Samsung SDS America, Inc. please visit

Key Responsibilities

Implementation Project Leadership:

• Lead the implementation project of the Parts Warehouse, overseeing the setup and operationalization of the facility to meet business requirements.

3PL Management:

• Manage 3PL partners to ensure on-time receipt and dispatch of parts, adhering to expected Turnaround Time (TAT) in the Distribution Center (DC).

Collaboration and Coordination:

• Collaborate with Service Parts Planning operations and Customer Service to ensure efficient order processing and flow through the DC on a daily basis.

Reporting and Data Analysis:

• Develop and maintain systematic reports to track daily productivity, throughput, and departmental costs.
• Analyze various operational processes including import customs clearance, storage, delivery, and inventory accuracy, identifying areas for improvement and implementing optimal solutions.

Performance Management:

• Support the 3PL Operation Manager on key KPI and performance activities, managing both direct reports and 3PL location managers.
• Oversee outbound shipping and delivery to customer distribution or retail centers.

Financial Management:

• Manage transportation and warehouse invoices on a daily, weekly, and monthly basis, ensuring accuracy and compliance.

Operational Efficiency and Process Improvement:

• Maintain optimization of warehouse operations, considering storage efficiency and labor operation efficiency.
• Act as the key liaison between Samsung and 3PL partners, coordinating special requests and projects, and resolving operational issues.
• Drive process improvements, bin utilization, and other efficiency enhancement initiatives.

Inventory Planning and Monitoring:

• Establish and execute inventory storage, transportation, packaging, and pick/pack plans.
• Conduct quarterly inventory inspections and promptly address any discrepancies identified.

Additional Responsibilities:

• Undertake any other duties as assigned, contributing to the overall efficiency and effectiveness of the Parts Logistics operation.

Additional Responsibilities

• Investigate and resolve all inventory discrepancies between WMS and GMP systems, ensuring accurate inventory management.
• Lead SAP WMQ/WMS new process testing, training, and implementation, ensuring smooth transitions and proficiency among team members.
• Manage bi-annual physical inventory and cycle count confirmations, including complex assignments requiring judgment and initiative.
• Identify areas of logistics cost savings by analyzing logistics expenses and formulating cost-saving strategies.
• Understand regional logistics industry dynamics and manage vendor selection processes, including RFP preparation, proposal evaluation, and decision-making.
• Monitor delivery orders, shipment history, and shipping notifications, maintaining accurate records and information management.
• Develop contingency plans for special occasions during operations, such as high seasons and inventory discrepancies, ensuring operational continuity.
• Respond promptly to emergency situations, including natural disasters, IT system failures, and legal compliance issues, to minimize disruptions to operations.
• Manage various projects concurrently, including rework initiatives and special requests from customers and partners, ensuring timely completion and delivery.
• Generate weekly KPI reports, QBR presentations, and ad-hoc reports to track performance and inform decision-making processes.
• Verify billing accuracy by cross-checking delivery documents with system records, ensuring financial integrity and compliance.
• Demonstrate a high level of accuracy, efficiency, and attention to detail in all tasks, resolving routine problems and identifying opportunities for improvement.

Requirements

• Bachelor’s degree or equivalent experience in logistics, supply chain management, or a related field
• 5+ years of Logistics, Warehouse Operations, and Supply Chain related experience required
• Proficiency in reading, preparing, interpreting, and understanding product shipment information from various order and shipping documents to ensure accurate preparation of transportation documents
• Ability to work on problems of limited and routine scope, requiring identification of predetermined solutions based on data analysis
• Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions
• General knowledge of logistics operations related to the employee’s specific area of work, with limited understanding of overall logistics operations
• Capable of identifying standard problems within the delivery cycle and making recommendations to change delivery methods or dates, as well as authorizing standard returns or claims to ensure customer satisfaction
• Korean bilingual preferred
• Required travel up to 10% in US or Canada
• Required work after-hours as needed

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision, and prescription coverage
• Wellness programs
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $32.00~ $45.00 per hour, and your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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