Job Description

Automotive Service Manager

Location: Dublin, Ohio

Midwestern Auto Group (MAG)

We are seeking an energetic Automotive Service Manager who enjoys providing premium customer service and wants to be rewarded for their efforts. If you have the capability to operate a fast-paced environment and achieve our high standards - apply today!

Established in 1957, today MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65-acre campus in Dublin, Ohio. Our product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.

At MAG, we aspire to build lifelong relationships with our customers and employees, earning their trust and respect by providing the highest quality products, services and solutions in a profitable growth-oriented manner.

Our Service Department features state-of-the-art equipment and the latest diagnostic tools to support our team and best serve our clientele. Our experienced technicians in our Service Department are factory trained and have in-depth knowledge of the vehicle’s operation and maintenance requirements.

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic.

If your goals and values align with MAG’s, we want you to join our team.

Responsibilities

• Take ownership of the customer's experience
• Leading, developing and guiding the Service Advisors
• Actively manage the Service Drive
• Address customer concerns and ensure timely resolution 
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Compare actual performance to budget, forecasts, and benchmark financial surveys 
• Review daily team productivity with team leaders 
• Reinforces company policies and adheres to company standards
• Maintain good working relationship with factory(s) and foster positive employee relations
• Strive to exceed customer satisfaction and performance targets e.g., CSI, Sales, Profit, etc.
• Partner with Sales, BDC, Parts, etc. to service customer needs
• Carrying out leadership responsibilities in accordance with the organization’s policies and applicable laws
• Building customer relations
• Responsible for work allocation and customer flow

Qualifications

• 5+ years automotive service management experience (preferably in European Brands)
• D emonstrated leadership skills
• A proven record of increasing sales and a strong customer service orientation
• A positive attitude, strong work ethic, high level of motivation
• Strong communication skills, both written and verbal
• Well-organized and the ability to multi-task
• Effective time management skills
• Team oriented and self-motivated
• Excellent follow-up to ensure client satisfaction
• Ability to evolve and adapt to changing business needs

Total Rewards

• Base Plus Commission Structure
• Medical, Dental and Vision
• Life, Short-Term, and Long-Term disability
• Paid time off including, vacation, holidays, and sick time
• 401K with company match up to 4%
• Discounted manufacturers’ lease programs
• Service and parts discounts
• Flexible work schedules, including no late evenings, day off during the week and no work on Sundays

MAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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