Job Description

Job Details

Working Title: BAM Specialist 1

Job Class: Unemployment Insurance Program Specialist 1

Agency: Department of Employment and Economic Development

• Job ID : 80279
• Location : St. Paul
• Telework Eligible : Yes, may be eligible for some telework.
• Full/Part Time : Full-Time
• Regular/Temporary : Limited
• Who May Apply : This vacancy is open to all current Minnesota Department of Employment & Economic Development employees.
• Date Posted : 10/12/2024
• Closing Date : 10/18/2024
• Hiring Agency/Seniority Unit : Employment & Economic Development Department / MAPE
• Division/Unit : Unemployment Insurance / UI Director X
• Work Shift/Work Hours : Day Shift, 8:00 AM - 4:30 PM.
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $27.84 - $40.82 / hourly; $58,129 - $85,232 / annually
• Classified Status : Unclassified
• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
• End Date : Up to two (2) years.
• FLSA Status : Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This posting is for openings within the Benefit Accuracy Measurement (BAM) unit.

The BAM review process is mandated by the US Department of Labor as a quality control mechanism for state Unemployment Insurance (UI) programs. The day-to-day work of BAM involves reconstructing the adjudication process for random samples of both UI payments and denied applications. BAM roles are assigned on a rotating basis. Rotations are designed to help staff build fact-finding and problem-solving skills that are applicable to more advanced work focused on continuous improvement of program performance. Developmental activities during BAM rotations include on-the-job training, career development coaching, and elective classroom-style trainings tailored to the goals and interests of individual staff.

This position is telework eligible and is occasionally required to be on-site at the St. Paul office. Staff are provided with the tools and equipment to be successful in a virtual work environment and may telework from anywhere in Minnesota or a neighboring state. Please note, the telework policy could change with notice based on business needs.

This position is expected to last up to two (2) years. This posting may be used to fill multiple positions.

Qualifications

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Eighteen (18) months of experience in customer service AND six (6) months of experience in the Minnesota Unemployment Insurance Program

Applicants that meet the above minimum qualification will be further evaluated on the following:

Knowledge of:

• Minnesota Unemployment Insurance law and rules, departmental operations, practices and procedures
• UI Business model

Ability to

• Read and understand complex unemployment insurance law and regulations; analyze and evaluate information to make determinations on benefit payments, employer tax status, and to distinguish between fraudulent actions as opposed to error
• Use desktop application software (Microsoft Access, Word, Excel and SharePoint)

Preferred Qualifications

• Demonstrated ability to understand technical concepts in databases, software applications and interfaces
• Skill in analysis and evaluation concepts
• Organize and prioritize work to meet deadlines
• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check
• Employment Record Review (current and former State employees only)
• Employment Reference Check
• Conflict of Interview Review
• Driver’s Record Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amina Hindi at talent.acquisition.deed@state.mn.us.

Veterans

To be considered with Veteran's Status, you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date.

Recently Separated Veterans (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.

Certain Disabled Veterans: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis.

See the above links for criteria and eligibility.

Current State Employees

• Please apply via Self Service.
• Bidding or expression of interest: This vacancy is open for bids/expression of interest and all qualified applicants simultaneously. Current employees of DEED who are currently in the same classification, who are eligible, and apply within the seven (7) day period will be considered prior to filling the position by other means.

Contact

If you have questions about this position, contact Amina Hindi at amina.hindi@state.mn.us or 651-355-0415.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Part time, Local area, Remote job, Work visa, Shift work, Monday to Friday,

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