Japanese Bilingual Customer Service and Brokerage Agent, Air Import
Classification: Non-Exempt, Temp-to-Hire
Location: Wood Dale, IL (onsite)
Working Hours: 8:00 am- 5:00 pm
OVERVIEW:
We are seeking a Japanese Bilingual Customer Service and Brokerage Agent to join a team at a global freight forwarding/logistics company. In this role, you will be coordinating air cargo import and responding to customer inquiries about their shipments. The communication with clients is mainly via emails in Japanese and English. Candidates who are entry level or with no logistics industry experience are welcome as long as you are interested in global logistics and willing to learn.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT ARE LIMITED TO:
* Process, distribute, and release documentation to carriers, customers, and agents accurately and on time.
* Source the best method of transportation and create quotes for shipments.
* Serve as the first point of contact for customers, ensuring the execution of shipments and delivering excellent customer service.
* Track and trace shipments and provide updates to clients and sales.
* Collaborate with various departments on shipment planning, pricing, documentation, and quoting.
* Communicate with overseas agents to ensure proper pre-alerts and documentation.
* Keep up to date with import regulations or other government agency regulations that govern imports.
* Review customer and department SOPs and KPIs and ensure their shipments are adhered to and met.
* Build and maintain a strong and professional relationship with airlines, transportation agencies, and sales.
* Maintain shipment files and ensure billing is completed promptly.
* Negotiate rates with carriers on a spot rate basis.
* Prioritize customer satisfaction in accordance with company policy.
* Perform other duties assigned by Management.
QUALIFICATIONS:
* Bachelor's degree or equivalent combination of education and experience.
* Proficient in Microsoft Office Suites (Outlook, Word, Excel).
* Ability to communicate in English and Japanese (reading, writing)
* Basic math skills.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
...Dynamics NAV/Business Central Developer - Edison,NJ a0MaA000000AKa9.1_1729290758 Nigel Frank is working with a forward-thinking leader in the Retail solutions industry based in Edison, New Jersey. This client is expanding their team and looking for a skilled Dynamics...
The successful candidate for this position will be a 1099 contractor with Music Ministry International and be responsible for the following: 3.3.1. Catholic Music Accompanist. The primary form of Catholic worship is the Mass and liturgical music is an essential element...
...Overview of Process and Role: Onsite Project Coordinator Description: Travel onsite to set up Wander... ...is primarily travel with weekends at home. Home on-boarders are given a travel... ...adjusted based on property availability. # Work Schedule: ~ On the Road (Monday to...
JEAN ANN RYAN PRODUCTIONS is now accepting resumes for Solo Musicians for Cruise Contracts.Start dates - May 2025 until November 2025 with option to extend. Must possess Valid Current Passport Must be Fully Vaccinated, with Booster Must possess Valid STCW Certificates...
...team to overcome any hurdles to achieve Aritys goals. Sound like you? Lets talk! The Role: The Regulatory Compliance and Privacy Senior Consultant (RC-P Senior Consultant) partners across Arity to operationalize compliance and privacy initiatives. The RC-P Senior...