Job Description

We are looking for a Housekeeping Manager to join our team at The Hoxton Downtown LA. The role is based within the property and reports directly to the Director of Rooms and will work closely with the General Manager. You will be responsible for the daily administration and operation of the Housekeeping Department.  Ensure all guest rooms public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Ensure staff are trained and have the equipment to consistently deliver outstanding room product and personalized service. 

What you will be doing..

• Oversee administration and management of the Housekeeping operation and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Maintain all guest rooms public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met 
• Manage the departmental budget in a fiscally responsible manner 
• Monitor labour costs while ensuring effective scheduling and department productivity
• Ensure lost and found procedures are followed through accurately and consistently
• Act as liaison for all external contractors and vendors

What is in it for you...

• Become part of a team thats very passionate about creating great hospitality experiences.  
• Competitive salary.  
• 22 days of paid time off and holidays plus a comprehensive insurance benefits package.  
• Food on us during your shift.  
• Enjoy a free night at The Hoxton when you first start with us.  
• Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.   
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.  
• Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!  
• The chance to challenge the norm and work in an environment that is both creative and rewarding.  
• Join an innovative fastgrowing international group that is shaking things up on the hospitality scene.  
• Excellent discounts across The Hoxton and the global Ennismore family.  

Qualifications :

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Minimum of four (4) years work experience in similar role with a reputable hotel brand
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts actions and opportunities clearly with strong networking skills
• Ability to lead by example believe in a strong team culture and set the scene for high performance
• Mathematical skills needed in order to appropriately mix cleaning agents according to the prescription of the manufacturer
• The ability to take the initiative and lead others

Remote Work :

No

Employment Type :

Fulltime

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