Job Description

We produce everything from the paper cup that may have held your coffee this morning, to the carton that contained your frozen meal last night, to the basket that held your beer or soda bottles last weekend. As one of the world’s largest global producer of fiber-based consumer packaging, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits that are among the industry’s best to reward the talented people who make our company successful. Is this something you’d like to be a part of? We’d love to hear from you. A World of Difference. Made Possible. Scope As a Customer Advocate III for the Graphic Pre-Press team, you will own the end-to-end process for gathering and coordinating job information with a collection of internal and external cross functional sources; including GPI manufacturing facilities, the GPI Sales team, our external customers, and the appropriate outside agencies/vendors with the goal of creating and executing digital file production produced in the timeliest and cost-effective manner. Main Responsibilities include and our not limited to the following. Quality Philosophy

• Demonstrate a commitment to quality.
• Promote a team approach to problem solving.
• Never sacrifice quality just to make a deadline.

Job Scheduling

• Generate, update, and maintain a daily Job schedule that is readily accessible to manufacturing personnel.
• Participate in production meetings on a daily basis for the prepress department.
• Coordinate between the Customer, Sales and Manufacturing.

Job Coordination and Engineering

• Prepare complete write-ups for both internal and external vendors.
• Preflight incoming electronic files before placing into manufacturing.
• Verify that all aspects of manufacturing are on schedule and that the customer expectations have been met.
• Ordering any consumable, which is necessary for manufacturing completion.
• Verify that information from the customer is accurate and all pieces of the Job are received be it digital or visual.
• Communicate service issues and ideas for improvement to the Production Supervisor.
• Quality check all materials submitted by manufacturing before releasing.
• Gather all material and information at the end of each project and generate an internal quote to be used for invoicing.

Other Responsibilities * As assigned Skills and Experience

• Excellent written & verbal skills.
• Ability to communicate professionally with all levels of an organization.
• interpersonal skills.
• Demonstrated analytical and problem-solving skills.
• Ability to manage and maintain composure as the liaison between cross functional teams.
• Proven organizational skills.
• Advanced computer skills preferred.
• Working knowledge of latest version of Adobe Creative Suite.
• Being a proactive thinker in order to help locate and provide solutions for problem areas in regard to all applications.
• Packaging Experience, in a Pre-Press Printed Manufacturing Packaging environment.
• Minimum 3+ years working in customer service for prepress provider.
• Bachelor’s degree preferred, or combination of education, trade school, apprenticeship program and work experience.

This Job Description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel.

Job Tags

Full time, Apprenticeship, Work experience placement, Immediate start, Night shift, Weekend work, Day shift,

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