Job Description

OUR STORY

Air Charter Service was established in 1990 in the basement of our Chairman’s home and today employs over 600 people globally, across our offices on six continents. We’re not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the core of everything we do.

We are a charter provider that goes the extra mile to ensure each and every one of our customers experiences service beyond expectation. Whether you are talking to one of our brokers in New York, Mumbai or Beijing, you will find the exemplary service never ends.

A time-critical mission, a difficult-to-reach location underserviced by scheduled airlines, or a large group traveling with a lot of equipment: we can integrate into the logistical demands of any project to keep a range of industries moving. We often work with various music tours, television show production crews, sports teams around the world, corporate sponsored vacations, and we also have helped to provide relief aid after several natural disasters. Anytime there is a large group that needs to get to a destination: ACS is there to help!

Job Description

A DAY IN THE LIFE

• Act as the liaison between brokers, airlines, clients and suppliers
• Preparing pre and post flight reports
• Filing all paper work and ensuring proper handover to brokers
• Flight watching/overseeing flight departures
• Accurate data entry, logging of flight times
• Report and maintain information about flight updates and issues
• Understanding or experience of flight planning
• Complete flight documents for confirmed charters and ensure that the flight packs are received
• Updating the customers and brokers on the progress of the flight when necessary
• Resolving problems when necessary in the pre-flight arrangements, during the flight itself and during any post-flight work that needs to be completed

Qualifications

THE INDIVIDUAL

• Aviation or airport experience
• Deliver high quality of service
• Exceptional communication skills and phone etiquette
• Ability to meet deadlines and problem solving skills
• Ambition, drive and self-motivation
• Friendly, personable and empathetic
• A hard-working team player
• High attention to detail 
• Confident individual 
• Resilient 
• Open to travel
• Client facing

Additional Information

WHAT IS IN IT FOR YOU

• $65K USD salary
• Job stability and leadership support of development
• Affordable health, dental and vision insurance plans through Aetna
• 401K retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 20 days to start in vacation time and more earned each year
• Paid sick time
• 12 paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping and more

COMPANY CULTURE

• A dynamic and fast-growing company
• Modern office with luxury amenities
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment – seasonal events and team night outings
• Future work-from-home opportunities; 1x day a week

Check us out on social media! 

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT ARE THE NEXT STEPS?

Submit your resume to us today and a member from our recruitment team will be in touch!

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