Job Description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Director of Housekeeping

The Director of Housekeeping will lead the housekeeping team in maintaining the highest standards of cleanliness, guest satisfaction, and efficiency at Fairmont Century Plaza. In this role, you will oversee all housekeeping operations, ensuring that every guest experience reflects our commitment to luxury and service excellence. You will play a key role in managing and mentoring your team, maintaining department budgets, and driving operational improvements.

What you will be doing:

• Lead, inspire, and develop the Housekeeping team, ensuring high performance and a strong sense of teamwork
• Ensure all guest rooms, public areas, and back-of-house spaces are impeccably maintained and meet brand standards
• Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Forbes, Leading Quality Assurance and Accor’s brand standards
• Collaborate with other departments to ensure seamless communication and smooth operations across the property
• Oversee recruitment, training, and performance management within the Housekeeping department
• Manage department budgets and expenses, including labor costs, supplies, and equipment needs
• Ensure compliance with safety, sanitation, and cleanliness standards in all areas of responsibility
• Develop and implement innovative service initiatives to continuously elevate the guest experience
• Uphold the principles of the Local 11 Collective Bargaining Agreement (CBA), ensuring fair treatment, scheduling based on seniority, and compliance with labor agreements

Qualifications

Your experience and skills include:

• A minimum of 3 years of Director of Housekeeping experience is required, preferably within luxury hotels
• Bachelor’s degree and/or Hotel Management degree an asset
• Strong ability to manage teams effectively, with a focus on coaching and mentoring employees
• Exceptional organizational skills with the ability to manage multiple priorities and timelines
• Expertise in budgeting and financial management within a hotel setting
• Knowledge of CBA compliance and experience managing unionized teams is preferred
• Fluent in spoken and written English; additional languages such as Spanish are an asset

Additional Information

What is in it for you:

• Salary Range: $120,000 - $130,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 
• Cell Phone Usage Reimbursement

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.

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