Customer Service Call Center Representative Job at Signal Securities, Inc., Los Angeles, CA

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  • Signal Securities, Inc.
  • Los Angeles, CA

Job Description

Position Summary:

 

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

 

Responsibilities:

  • Answer high-volume inbound customer calls for medical supply patients
  • Make outbound calls to patients, referrals, and sales as needed
  • Utilize resources to troubleshoot and resolve patient issues
  • Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
  • Consistently meet and attain required Key Performance Indicators (KPIs)
  • Perform other duties as required

Education & Experience:

  • High School Diploma or equivalent required
  • 1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!)
  • Call center experience preferred but not required

Skills & Abilities:

  • Excellent written and verbal communication skills
  • Active listening skills
  • Proficient with MS Office and the ability to navigate multiple platforms
  • Ability to learn Byram products and therapies
  • Strong customer service skills with the ability to resolve patient concerns while maintaining a positive attitude
  • Demonstrate soft skills to enhance patient experience

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance
  • Work from home

Experience level:

  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Experience:

  • Customer service: 2 years (Preferred)

Job Tags

Full time, Shift work, Day shift, Monday to Friday,

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