Job Description

Job Title : Call Center Representative (Claims Dispatch and Customer Service)
Location: Atlanta, GA (Onsite)
Duration/Term: Long Term Contract

Position Summary:

We are seeking an experienced Call Center Representative with expertise in dispatching emergency claims and handling day-to-day claims to vendors within our contract network. The ideal candidate will have excellent customer service skills, including a professional tone, effective voice inflection, and the ability to manage a high volume of claims-related inquiries. This role involves following up on requests, ensuring timely resolutions, and maintaining strong communication with both vendors and customers.

Key Responsibilities:

• Claims Dispatch : Manage and dispatch emergency and day-to-day claims to vendors within the established contract network, ensuring that each claim is processed efficiently and accurately.
• Customer Service : Provide high-quality customer service with excellent tone and voice inflection, ensuring a positive and professional experience for every customer interaction.
• Request Follow-Up : Follow up on claims and service requests to ensure timely and accurate resolution, communicating effectively with customers and vendors.
• Vendor Communication : Act as the liaison between customers and vendors, ensuring claims are handled in accordance with contract terms and service level agreements (SLAs).
• Issue Resolution : Resolve issues or escalate as necessary to ensure customer satisfaction and effective resolution of claims.
• Documentation : Accurately document all claims, requests, follow-ups, and resolutions in the system, ensuring records are complete and up to date.
• Performance Standards : Meet or exceed key performance indicators (KPIs), including response times, resolution times, and customer satisfaction metrics.

Qualifications:

• Experience : 2+ years of experience in a call center or customer service role, with a focus on claims handling, dispatching, or vendor management.
• Customer Service Skills : Exceptional customer service skills with a professional tone, clear communication, and effective voice inflection.
• Organizational Skills : Strong attention to detail and the ability to manage multiple claims and requests simultaneously.
• Technical Skills : Proficiency in call center software, claims management systems, and Microsoft Office applications.
• Problem Solving : Ability to effectively troubleshoot issues, provide solutions, and follow up on customer inquiries in a timely manner.
• Communication : Excellent verbal and written communication skills.

Preferred Qualifications:

• Claims Experience : Previous experience handling emergency claims or working within a contract network environment is a plus.
• Multitasking : Ability to multitask efficiently in a fast-paced environment while maintaining accuracy.

Key Skills : Claims Handling, Customer Service Excellence, Call Center Operations, Vendor Management, Issue Resolution, Documentation & Reporting, Communication (Verbal & Written), Multitasking & Time Management, Technical Proficiency (Call Center Software, Claims Management Systems), Problem Solving and Troubleshooting, Performance Tracking & KPI Management.

VDart Group , a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10330808A
• Position Id: 8463596

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