Job Description

Job Title : Customer Service (Hybrid Role)

Location : On-site 3 days a week (26 Century Boulevard Nashville TN 37214)

Schedule :

***Max Pay Rate $25/HR**

Job Summary

The Customer Service Representative interacts with customers to provide information about products and services, resolve complaints, and ensure client satisfaction. Responsibilities include assessing client issues, offering solutions, and providing follow-up as necessary. This hybrid role involves handling calls, data entry, responding to emails, and analyzing credits.

Note : This is not a call center role.

Responsibilities

• Address and resolve customer service or billing complaints, including authorizing exchanges, refunds, and adjustments.
• Act as the escalation point for customer issues and grievances.
• Approve unresolved complaints for further investigation by designated departments.
• Review and audit records of customer interactions, inquiries, complaints, and the corresponding actions taken.
• Gather and analyze relevant information to assess the validity and cause of complaints.
• Solicit the sale of additional services or products.
• Handle incoming calls, emails, and data entry tasks.

Qualifications

Education/Experience :

• High School Diploma or GED (required).
• 2–3 years of customer service-related experience (required).

Key Skills :

1. Technical Skills
   • Proficiency in Microsoft Word, PowerPoint, and general computer applications.
   • Ability to accurately document and record customer/client information.
2. Data Entry
   • Strong attention to detail and organizational skills.
3. Professional Skills
   • Excellent verbal and written communication skills.
   • Strong interpersonal skills with the ability to work independently and manage time effectively.
   • Leadership and mentoring skills to provide constructive feedback (preferred).
   • Bi-lingual skills in French (a bonus).

Work Environment

This is a professional environment requiring polished soft skills, including strong communication, a customer-focused mindset, and adaptability.

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